At R&S Marina Bay Tanger, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you use our website and services.
1. INFORMATION WE COLLECT
We collect information that you provide directly to us when you:
- Make a reservation or inquiry;
- Register an account on our website;
- Subscribe to our newsletter or marketing communications;
- Contact our customer support team;
- Provide feedback or complete surveys.
Collected Data Includes:
Name, email address, phone number, mailing address, payment details, and identification documents.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and confirm your bookings and reservations;
- Communicate with you regarding your stay and inquiries;
- Provide and improve our services and website experience;
- Send you promotional offers and updates (with your consent);
- Comply with legal and regulatory obligations;
- Prevent fraud and ensure the security of our guests and property.
3. DATA PROTECTION & SECURITY
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. SHARING YOUR INFORMATION
We do not sell or rent your personal information to third parties. We may share your data with:
- Service providers: Payment processors, hosting providers, and CRM tools.
- Government authorities: When required by Moroccan law or for guest safety.
- Concierge partners: Third-party providers you explicitly request (e.g., transportation).
5. COOKIES & TRACKING
Our website uses cookies to enhance your browsing experience and analyze site traffic. For detailed information, please refer to our Cookie Policy.
6. YOUR RIGHTS
You have the following rights regarding your personal data:
- Access the personal information we hold about you;
- Request the correction of inaccurate data;
- Request the deletion of your personal data;
- Object to or restrict the processing of your data;
- Withdraw your consent at any time.
7. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please use the contact information below.